Connect your store
with the work behind it.
Reduce manual steps between customer enquiries, orders, inventory systems and the team delivering the purchase.
Discuss your workflow →How we can help retail & commerce
These are examples of workflows we can assess and build. We confirm the scope, available integrations and responsibilities before implementation.
Order handovers
Create fulfilment tasks and internal notifications when an order reaches an agreed status.
Customer service assistance
Help answer approved product and delivery questions, with order access restricted appropriately.
Stock alerts
Notify staff when connected stock data reaches a set threshold or a sync fails.
Returns intake
Collect return requests and supporting details for staff to review against your policy.
Customer follow up
Trigger relevant post purchase or abandoned checkout messages where consent and platform support allow.
Sales summaries
Compile sales, order and product data into regular reports for review.
An example workflow
- A customer places an order
- Order details reach the connected fulfilment tools
- Staff receive any exceptions needing attention
- Approved delivery or service updates keep the customer informed
The exact triggers, messages and review steps are agreed around your team and systems.
Built with the right boundaries
We check platform permissions, contact consent and data consistency. Refund approvals, pricing changes and unusual orders can remain subject to staff review.
From opportunity to a working setup
Understand the work
We review the current process, time consuming steps and the systems your team uses. Together we choose a manageable starting point.
Build and test
We map triggers, actions and exceptions, connect supported tools and test realistic scenarios before launch.
Hand over clearly
We document ownership, error notifications and operating instructions. Ongoing support can be scoped where needed.
Questions about retail & commerce automation
Can you connect our existing systems?
We check the tools involved, supported connectors, API access and permissions during scoping. Where a connection is not available, we explain the limitation before confirming the project.
Which workflow should we start with?
A useful starting point is often order handovers. We compare it with the other manual tasks in your business and prioritise a process with clear inputs, an owner and a measurable outcome.
How are pricing and timelines agreed?
We provide a scoped proposal after reviewing the workflow and dependencies. Required third party subscriptions, usage charges and ongoing support are clarified separately.
Start with one workflow.
Tell us where manual work slows your retail & commerce team down.